Refund policy
At Angel Jems, we maintain a strict No Refund Policy.
Please read carefully before making a purchase.
No Refunds
All sales are final.
We do not offer refunds for:
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Change of mind
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Incorrect product selection
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Personal preference
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Used or opened items
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Sale or promotional items
We encourage customers to review product descriptions carefully before placing an order.
Damaged or Incorrect Items
We will only provide a replacement if:
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The item arrives damaged
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You receive the wrong product
To qualify:
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You must contact us within 48 hours of delivery
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Clear photo evidence must be provided
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The item must be unused and in original packaging
If approved, we will send a replacement at no additional cost.
Non-Eligible Cases
We are not responsible for:
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Damage caused after delivery
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Misuse or improper handling
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Normal wear and tear
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Minor packaging damage that does not affect the product
Order Cancellations
Orders cannot be cancelled once processed or shipped.
How to Contact Us
For damaged or incorrect items, please submit your request through our Contact Us page on our website.
